Livanta is the largest healthcare quality improvement organization in the United States and
trusted adviser to the Centers for Medicare and Medicaid Services (CMS). We have a unique
understanding of beneficiaries and have developed programs that improve beneficiary outcomes,
increase satisfaction, and drastically reduce readmissions. With technology at its core,
Livanta has built a portfolio of telehealth, data analytics, and tracking mechanisms that
position it to inspire a better healthcare system that connects beneficiaries, providers, and payers
to improve health outcomes, increase efficiency, and manage costs.
Top Beneficiary Satisfaction Scores
Livanta is a Beneficiary and Family Centered Care - Quality
Improvement Organization (BFCC-QIO) contractor that meets or exceeds Medicare beneficiary satisfaction
goals measured by Medicare’s designated external contractor evaluation of Livanta’s performance.
Successful Medicare PFE Pilot
Programs
During Medicare's 11th Scope of Work (SoW) for Quality Improvement
Organizations (QIOs), Livanta completed a
series of successful Patient and Family Engagement (PFE) pilot programs that resulted in
reduction of unnecessary
readmissions and improved patient and caregiver ability to achieve successful transitions of
care.
Physician Panel of Experts
Livanta’s team of practicing physicians review medical records and
apply clinical documentation requirements to support solid coverage determinations and to provide
meaningful feedback to attending physicians and providers.
Quality Review Outcomes
Livanta processes each quality concern with a physician-directed
review of the medical documentation, evidence-based decision-making, and focused quality outreach
and education based on real outcomes. All services are provided under medical direction and
oversight with meaningful attending physician engagement.
Medicare Documentation Experts
Livanta’s team of clinicians are experienced subject matter experts
regarding Medicare medical documentation and coverage requirements. Livanta's team has a proven
record of accurate and precise application of Medicare guidelines and education.
Medicare Provider Outreach and
Education
Livanta's subject matter experts are led by expert physician medical
directors who provide focused education sessions with physicians and providers to address claim
process issues for correction of future claims. All services are provided under Medicare direction
and oversight with meaningful attending physician engagement.
Benefitting Beneficiaries and their
Families
By engaging beneficiaries through immediate advocacy and prompt processing
of appeals related to termination of services, Livanta empowers Medicare beneficiaries to recognize the
active steps they can take to achieve successful transitions of care to win back precious time at
home with family and friends.
Reduction in Readmissions
During the 11th Scope of Work as a Medicare Beneficiary and Family
Centered Care-Quality Improvement Organization, Livanta’s team of practicing physicians reviewed
medical records, applying Medicare documentation requirements to support solid coverage
determinations and to provide meaningful feedback to attending physicians and providers.
We Engender Your Trust
Livanta is independently certified to meet industry security
compliance standards and has been for over 12 years. Livanta ensures that our personnel, systems,
and data meet all applicable laws that govern personal and protected health information, including
the Privacy Act of 1974, Health Insurance Portability and Accountability Act of 1996 (HIPAA), and
Federal Information Security Management Act (FISMA). Livanta's security program has stood the test
of time as well as evolved along with today’s advancing cyber technology and security compliance
demands.
Layered Security Controls for
Protecting Data
For Livanta, data security and privacy are paramount. Livanta protects
systems and data using robust technical and administrative controls to help manage and reduce risk.
Its multitiered architecture design provides layered security measures, as each tier provides
progressively more vigorous and comprehensive security controls. Livanta employs skilled security
professionals to constantly monitor and analyze its systems in real time using the latest advanced
security tools and threat intel. Livanta institutes a security culture to ensure the utmost level of
care in collecting, accessing, processing, and handling health information. Through regular security
training and awareness practices, Livanta cultivates security conscious staff as they are crucial in
the organization’s defense posture.
Technology that Improves
Outcomes
Livanta leverages advanced technologies centered around data
analytics, digital services, and artificial intelligence to provide solutions that support the
beneficiary journey to better health. Livanta's solutions address a range of applications from
telehealth and mobile communications to case management and automated medical records processing.